SAFE PURCHASE
We have been on the market since 2013. For several years now, the e-shop has had the Verified by customers certificate from the Heuréka portal with long-term positive customer reviews. To make you feel good with us, we pay great attention to ensuring that your purchase is safe and problem-free, and we follow applicable legislation. Any complaints are resolved to your satisfaction thanks to long-standing good relationships with suppliers.
EVERYTHING CAREFULLY PACKAGED
We take great care in the packaging of your packages. We pack everything as carefully as possible so that the goods arrive to you in perfect condition. At the same time, we strive for sustainability - when packing, we try to use less plastic packaging and replace it with more environmentally friendly paper packaging. We recycle packaging materials, we care about the environment and sustainability.
CUSTOMER SATISFACTION
We are constantly expanding our range with the latest products. So far, we have shipped and fulfilled orders for more than 30,000 customers. We are pleased that you are happy with the packages you have received. We care about your satisfaction. If you need advice on choosing, please contact us, we will be happy to help you.
You won't find cash on delivery with us, why? You can find more information below on payment options.
NEW April 2024: We have trialled the option of cash on delivery for goods we have in stock.
We recommend payments by card or transfer, which are safe and free, but if, for example, you prefer cash on delivery for your first purchase, you now have the option to use it.
PAYMENT METHODS
1) BY BANK TRANSFER
- Our account number is 2700566856/2010 , held at Fio banka, as The variable symbol corresponds to your order number .
- After ordering, you will receive payment information to the email address you provided.
- The order will be shipped after payment is received, so we recommend that you make the transfer immediately after ordering the goods so that we can send them to you as soon as possible.
- Payment security is high because it is guaranteed by the bank.
- When choosing any delivery method for your order, payment by bank transfer is always FREE.
2) ONLINE PAYMENT CARD (3D SECURE)
- You can pay for your order online by card. When you complete your order, you will be redirected to the payment gateway.
- This payment method will allow us to receive payment information shortly after payment, which significantly shortens the delivery time .
- When choosing any delivery method for your order, online payment by credit card is always FREE.
3) ONLINE BANK TRANSFER
- Fast, secure and convenient way to pay. You enter a verification code before sending the payment.
- This payment method is supported by selected banks , a list of which will be offered to you when completing the order.
- We receive information about the payment made almost immediately, so we can process your order faster.
- When choosing any delivery method for your order, payment by online bank transfer is always FREE.
OTHER NO LESS IMPORTANT INFORMATION ABOUT PAYMENT OPTIONS:
What is 3D Secure and how does it work?
The 3D Secure service increases the security of payments made with payment cards on the Internet. It represents a modern and worldwide highest standard of Internet payments. Thanks to 3D Secure, when paying on the Internet, you do not provide information about your payment card to the seller, but directly to your bank, which will then take care of reimbursing the amount to the seller. Internet transactions are therefore just as safe, fast and convenient as paying with a physical card when shopping in a brick-and-mortar store. An important aspect of security is that the authorization of each payment is carried out in two stages. You enter your card details and wait for the code that will be sent to your phone via SMS. You no longer have to worry about losing or misusing your payment card details. Payment is extremely secure.
Why don't we ship on delivery?
It is known that people still do not trust online payments very much. With cash on delivery, people try to reduce the risk of buying by allowing them to pay for the order only upon delivery. We also often hear how not to buy goods that cannot be sent by cash on delivery, because it may be a dishonest seller who will not send anything. This may of course be true, but we must add that this often happens in cases of anonymous sales, for example through bazaar portals, where the seller has no ratings or does not provide his real identification data.
Moreover, where did you get the assurance that in the case of COD, a dishonest seller will not send you just a brick or paper in the package? Carriers cannot unpack such a shipment in advance and then take it back, because their job is not to control what is being sent by whom, but only to deliver the shipment from place to place. Carriers do not know what you ordered, and if they were to take back the unpacked package, they would be violating their own delivery rules.
From our perspective, we encountered uncollected and unpaid shipments every day. Many customers often ordered the same or similar product in multiple e-shops at once and only accepted the one that arrived first for cash on delivery. Sometimes, for mysterious reasons, they did not even accept the shipment at all. Such shipments incurred additional shipping costs, coupled with the uncertainty of whether the goods would be returned to us in good condition. During the shipment's journey back to us, when the goods remained in transit for several days, we still had our money in the shipment, with which we purchased and shipped the goods. At the same time, we could not offer the goods to other customers during this time. The situation was so unbearable. We were forced to no longer offer the cash on delivery option, thanks to unscrupulous customers. Nevertheless, this happens regularly, we still hear about these problems and some customers are no longer bothered by it. Unfortunately, in the end, it is the customer who loses, because the seller has to reflect this cost in their selling prices.
It depends on how you paid.
If you ever find yourself in a situation where your complaint is justified or you don't receive the goods at all after payment and the seller refuses to refund your money, then it really matters how you paid. In the case of cash on delivery, you have no choice but to file a criminal complaint.
However, if you paid online with a credit card, you can contact your bank to dispute the payment and request a chargeback. If the bank accepts the claim, it will return the payment to your account and claim the money from the seller itself. This is an effective tool for resolving problematic transactions, including the aforementioned payment for goods or services online that you subsequently did not receive.
Our e-shop has been on the market since 2013, for several years we have had the Verified by customers certificate from the Heuréka portal with long-term positive reviews. We are registered with the trade licensing office, the tax office, so we are verified from all sides. You can find our registration on the Trade Licensing Business Portal . We believe that all this will convince you of our credibility and that you will be happy to come back to us. We value our customers and it is important to us that you are satisfied.
Do you have any other questions about payment? Or are you interested in something else? Check out the page with other information that might interest you.
